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A toll free number can be an indispensable asset to your business. They’re most often used for customer service or help lines as one of the biggest benefits is they allow customers to call your business without being charged for the call. However, there are a lot of other great benefits to having one for your business.

With our solution, your small business can get a local number from anywhere in the World. Local numbers are a great way to give your company a community feel or with multiple numbers, a multi-city look. If you already have an existing local number with another provider, you can easily port it to our Cloud Platform.


Easily port your existing toll free or local number to Cloud. By porting your existing number you get all the features and benefits of our Cloud PBX, without having to change any of your advertising or the number your customers use to call you. Cloud PBX enables your calls to be forwarded anywhere on any phone – home, office or on the road.



“Thank you for calling ABC Company… for sales, press 1…” The main greeting is the first thing a caller hears when calling your Cloud number. Welcome callers and direct them to departments, employees and information. Completely customizable & multi-languages, your main greeting will make your small business sound like a big company.


Our Cloud PBX provides unlimited call handling with your virtual phone system. Take calls from multiple callers all at once even during instances of high call volume. Cloud PBX keeps your lines open so callers never hear a busy signal.


It’s easy to sound like a pro with high quality audio conferencing from Cloud PBX. Simple to use from any phone and mobile device. With anytime access, toll-free dialing, Outlook scheduling, lecture mode and call recording features, our Cloud PBX audio conferencing will change the way you meet by phone.


Sounding professional is easy when you have your greetings and prompts recorded using our voice studio. With several professional voice talents available you can find the right sound to suit any small business. We can even record in different languages and produce top quality on hold commercials on request.



Stay connected and communicate efficiently with our Business SMS feature. You’ll get unlimited texts included at no extra charge. Business SMS lets you send professional business text messages right from the Cloud PBX app or any web broswer connected to the internet, so you’re always connected.


Call Routing Extensions from Cloud PBX provide customizable extensions to fit your unique calling needs. With Holding Extensions (also know as ACD, or automatic call distribution queues) multiple callers can be on hold simultaneously before automatically being connected to the next available employee. Calls can also be routed using rotational extensions so that each employee receives an even share of calls each day. This is a great way to run a sales office to ensure everyone has an equal chance of taking calls.


Allow callers to access important information 24/7 using Informational Extensions loaded with everything they need to know. It’s a great place for customers to hear store directions, product descriptions, or your hours of operation. Informational Extensions from Cloud PBX allow callers to get the critical information they need, instantly.


Your callers can help themselves to forms and printed information using our Fax on Demand feature. You simply fax documents into your account, creating a library of documents that callers can request via fax instantly, any time of day. Ideal for order forms, product sheets, maps or anything else you want your callers to access on-demand 24 hours a day.


CloudPBX Features

Supports analogue gateways to connect fax machines or credit card machines.

Routes calls to certain departments or certain locations based on the incoming Caller ID or Automatic Number Identification.

Create customised auto attendant announcements in two methods: a)Upload .wav files b)Record them through a telephone handset.

Complete interoperability with phone manufacturers like Polycom, Linksys, Aastra, Snom and Yealink allow the CloudPBX to automatically discover a phone on site. Input a few settings into your CloudPBX, plug your phone into the network, and let the system do the work for you. Complete configuration files are downloaded to your phone saving both time and money.

Create a list of persons or organisations that have incurred disapproval or suspicion and regulate the telephone system behaviour accordingly. For example, the Caller ID of these persons or organisations can be programmed in the CloudPBX so when they call they would hear a message that says: “The party you are trying to reach is not accepting calls at this time.”

Transfer a call to another extension without the need to wait for the other person to pick up. This type of transfer will also send the CID of the outside caller to the extension where the call is transferred.

A log of all calls made including: source number; destination number; call duration, date and time. Full graphic reporting included as standard.

Calls are automatically forwarded to another extension or phone number if the phone is busy.

Calls are automatically forwarded to another extension or phone number if not answered after a defined number of rings.

Allows a supervisor to listen in on a phone conversation.

Allows a call to be ‘parked’ on a virtual extension and then picked up by a third party by dialing to that extension.

Answer a phone that is ringing across the office by dialing a code such as 9* and the extension number.

Allows multiple calls to be placed in a queue and answered by the next available operator.

Set up recording of every call made or received on an extension-by- extension basis.

Create a rule that dialing a particular sequence in the course of a call (such as *1) will result in the call being recorded.

Users can access their Call Detail Records through a Web- based User Interface. Missed calls can be viewed and returned directly from the interface, regardless of the IP telephone being used.

Want to know who is calling you when a call is being transferred from the office to your cell phone? Enable Call Screening within your User Profile and the caller will be prompted to record their name and then the system will call you. When you answer, the system will speak the caller’s name and give you have the option to accept/reject the call.

Displays the caller’s phone number on the phone’s screen.

Block a call based on the caller’s phone number.

Allows you to customize your outbound caller ID extension. Note: Some restrictions by carrier may apply.

See the phone number of a second caller while talking to the first caller.

Find Me/Follow Me interface forwards calls to your mobile phone and all the functions of the CloudPBX are available for you to use.

Create a conference call between multiple parties at multiple locations using different phone types; e.g., connect a local extension, remote fixed line, mobile and VoIP connection – all in one conference.

Bring your customers and employees together by sending an option from your auto attendant or pointing one of your inbound phone numbers to a conference bridge. You can have an unlimited number of callers dialed into the conference bridge from within your phone system. Your only limitation to external callers is based on the amount of phone lines you have set up and available in the phone system. Internal users or remote extensions can access the conference bridge without tying up any of your available phone lines.

There is a Programmable Interface to integrate the telephone system functions with their database for the purposes of screen pops and other functions.

Store call information in a database for later retrieval.

Send callers to a dial-by-name directory where they can dial the first or last name to reach any extension in your phone system.

DIDs allow each person in the company to have their own unique phone number that rings directly to their extension. A number may also be directly dialed to an extension group, auto attendant or custom routing rule. You can also add a description to each DID that will be displayed as part of the inbound caller ID for users answering the phone.

The DISA feature can be activated to allow specific employees to dial a preconfigured phone number and provide a pass code. Once entered properly the person calling would have the ability of making an outside call.

Route calls to certain departments or certain locations based on the number the caller dialed.

Incoming calls are automatically routed to voicemail, reception or an alternate extension.

An unlimited number of auto attendant messages and rules are easy to create and manage.

Integrated, field-tested software-based echo canceller.

You can add an extension at any time, with no limits and no need to contact your telephone provider. There are no per user license fees to create an extension.

Configure extension numbers with between 2 and 10 digits.

Create and name an unlimited number of extension groups on-the-fly to ring in unison. Choose to ring that group as an option from an auto attendant or choose to have the group rung directly from inbound numbers. All extensions in the group will ring simultaneously while the caller hears either the standard ring tones or your ‘on-hold’ music. The first person to pick up will receive the call.

Connect your current fax machine to the PBX. We guarantees the delivery of the Fax with integrated Phase Lock Loop (PLL) technology. VoIP faxing is supported as a best effort service.

Built-in Fax-to-Email engine converts inbound faxes to PDF documents and sends them to a pre-determined email address, whether the source be the company’s main fax number destined for the receptionist, or configured based on DID for employees who require their own individual fax number. Fax software for sending faxes from your computer is also available.

Not working at your desk today? Out of town? Working from home? Your customers will never know. Simply login to the user interface and the system will look for you at up to four different phone numbers or extensions and then send the voicemail back to your original voicemail box.

When the handset is lifted on an analogue or IP Telephone it will automatically ring a pre-determined extension or outside number. This feature is commonly used in hotels, elevators and airport terminals. The dial pad can be disabled for this application.

Place a label or description on the inbound call in order to identify the type of call being received.

Allows inbound callers to lookup a person’s extension by their name.

Staff can log onto the CloudPBX from any phone using a login ID, allowing them to make and take calls as if they were in their office.

For each department, group or company using the CloudPBX you can create an Extension Group and assign each group custom Music On Hold for calls.

No external device is required. CloudPBX comes standard with a varied selection of message on hold and music tracks.

Plays music when transferring calls between extensions.

Calls can be picked up at a remote location.

Connect phones located in a remote office to the CloudPBX as local extensions.

There is no limit to the amount of Remote Phones you can set up and no charges for extension-to-extension calls, anywhere you have a high speed Internet Connection, so take your IP phone with you when you travel.

Easily link two or more offices together enabling extensions to dial each other as though they were in the next room on the same network (using 3- or 4-digit extension numbers).

Individuals are given an extension number rather than phones having an extension. A person logs into the phone in the morning (using a PIN) and all calls to their extension are then routed through to that phone. Single sign-in is also available, so that logging into Windows will also log you into the phone next to the computer.

See “Extension Groups”

Connect a call to a given extension, call queue, or group of extensions based on the caller’s phone number.

Minimise customer hold time by sending the caller to the agent that is properly trained to handle their query. Transfer callers who require specific handling in a certain area, such as technical support or sales, directly to those agents. Keep the callers in queue if all agents are busy and provide choices to go to another group, supervisor or even have the system call them back.

Connects three people into a mini conference call.

Route incoming calls to a separate auto attendant or call routing rule during off hours (nights, weekends, holidays).

Voicemail boxes are automatically set up for a user when an extension is created. In addition, you can create a voicemail box without attaching an endpoint to the extension.

Sends voicemail messages as .wav files to the email client of your choosing.

Sends an SMS message to your mobile phone to notify you that you have a new voicemail message in your CloudPBX mailbox. Details include caller ID, length of the message and the time and date that the message arrived.

The bandwidth required for VoIP connections depends on the method used to transport it. The standard G.711(a) that ships with CloudPBX is sufficient in most installations. This method uses 80 – 100Kbps per simultaneous phone call. The G.729(a) codec is an industry standard that supports placement of more calls in limited bandwidth to utilize IP voice in more cost effective ways. G.729(a) reduces the call to 25-40Kbps. This compression eliminates the need to replace or upgrade your Internet connection.

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